Last Updated: July 27, 2026

Welcome to NHI ATELIER.

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. Throughout this website, the terms “NHI ATELIER,” “we,” “us,” and “our” refer to NHI ATELIER.

By visiting our website or purchasing any product from us, you agree to be legally bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these Terms, please discontinue use of our website.

We reserve the right to modify these Terms at any time. Any updates become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of those changes.

Our store is powered by Shopify, which provides the secure e-commerce platform used to sell our products.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years old, or the legal age of majority in your state or country.
• You have the legal authority to enter into binding agreements.
• Any information you provide is truthful, accurate, and current.
• You will comply with all applicable laws and regulations while using this website.

You may not use our products or services for any unlawful purpose.

SECTION 2 – ONLINE STORE

NHI ATELIER offers made-to-order drinkware and related lifestyle products, including but not limited to:

• Glass Cups
• Tumblers
• Water Bottles
• Coffee Mugs
• Accessories
• Limited Collections

All products displayed on this website are subject to availability.

We reserve the right to discontinue any product, collection, or promotion at any time without prior notice.

SECTION 3 – MADE-TO-ORDER PRODUCTS

Most NHI ATELIER products are produced only after an order has been placed.

Because each item is custom-made specifically for you:

• Production begins shortly after your order is submitted.
• Orders generally cannot be canceled once production has started.
• Small differences between products are normal and should be expected.

These variations may include:

• Slight color differences
• Print placement
• Minor alignment differences
• Small manufacturing tolerances

These characteristics are inherent to print-on-demand manufacturing and are not considered defects.

SECTION 4 – PRODUCT DESCRIPTIONS

We make every reasonable effort to display our products as accurately as possible.

However, we cannot guarantee that:

• Colors displayed on your monitor or mobile device will exactly match the printed product.
• Product images perfectly represent the final physical item.
• Lighting, photography, and screen settings will not affect appearance.

Dimensions listed on product pages are approximate and may vary slightly.

Product descriptions, specifications, and pricing may change without notice.

SECTION 5 – ORDERS & PAYMENT

When placing an order, you agree that:

• All billing information is accurate.
• You are authorized to use the selected payment method.
• You will pay all applicable charges.

We reserve the right to:

• Refuse any order
• Cancel suspicious transactions
• Limit purchase quantities
• Decline orders that appear fraudulent
• Cancel duplicate orders
• Cancel pricing errors

If an order is canceled after payment has been processed, a full refund will be issued using the original payment method.

Prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes and shipping charges will be calculated during checkout.

SECTION 6 – SHIPPING & DELIVERY

NHI ATELIER partners with trusted third-party production and fulfillment providers to create and ship our made-to-order products.

Estimated production and shipping times displayed on our website are provided for informational purposes only and are not guaranteed.

Delivery times may vary due to factors beyond our control, including but not limited to:

• High order volumes
• Weather conditions
• Customs processing
• Carrier delays
• Holidays
• Supply chain disruptions

Once an order has been shipped, ownership and risk of loss transfer to the customer upon delivery to the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address during checkout. NHI ATELIER is not responsible for delays, additional shipping costs, or lost packages resulting from incorrect or incomplete shipping information.

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first. If additional assistance is needed, please contact us and we will do our best to help.

SECTION 7 – RETURNS, REFUNDS & REPLACEMENTS

Because our products are custom-made specifically for each customer, we generally do not accept returns or exchanges for:

• Buyer’s remorse
• Ordering the wrong size, color, or style
• Change of mind
• Accidental purchases
• Incorrect shipping information provided by the customer

However, customer satisfaction is important to us.

If your order arrives:

• Damaged during shipping
• Defective
• Misprinted
• Incorrect due to our error

please contact us within 14 days of delivery.

To help us resolve the issue promptly, we may request:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

If the issue is verified, we may, at our sole discretion:

• Replace the item at no additional cost,
• Issue a full or partial refund, or
• Provide another appropriate resolution.

Refunds, when approved, will be processed to the original payment method.

SECTION 8 – INTELLECTUAL PROPERTY

All content available on this website is the exclusive property of NHI ATELIER or its licensors.

This includes, but is not limited to:

• Logos
• Brand names
• Product designs
• Artwork
• Illustrations
• Graphics
• Product photography
• Videos
• Website design
• Icons
• Text
• Product descriptions
• Digital content

These materials are protected by applicable copyright, trademark, and intellectual property laws.

Without our prior written permission, you may not:

• Copy
• Reproduce
• Modify
• Sell
• Republish
• Distribute
• Reverse engineer
• Use our designs for commercial purposes

Unauthorized use of our intellectual property may result in legal action.

SECTION 9 – USER CONTENT & FEEDBACK

If you submit reviews, photographs, testimonials, suggestions, feedback, or other content to NHI ATELIER, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, display, and share such content for marketing, promotional, and business purposes.

By submitting content, you represent that:

• You own the rights to the content or have permission to share it.
• Your content does not infringe the rights of any third party.
• Your content is truthful and not misleading.
• Your content does not contain unlawful, abusive, defamatory, or offensive material.

We reserve the right, but are not obligated, to remove any content submitted by users at our sole discretion.

SECTION 10 – ACCEPTABLE USE

You agree not to use this website for any unlawful or prohibited purpose.

Specifically, you agree not to:

• Violate any applicable law or regulation.
• Infringe upon the intellectual property rights of others.
• Upload viruses, malware, or malicious code.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the website.
• Use automated tools to scrape, crawl, or harvest website data without our written permission.
• Submit false, misleading, or fraudulent information.
• Impersonate another person or organization.
• Engage in activities that may damage the reputation or operation of NHI ATELIER.

Violation of these Terms may result in suspension or permanent termination of your access to our website without prior notice.

SECTION 11 – THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites, services, applications, or platforms that are not owned or controlled by NHI ATELIER.

These may include, but are not limited to:

• Shopify
• Payment processors
• Shipping carriers
• Social media platforms
• Analytics providers
• Marketing tools
• External websites referenced for your convenience

We are not responsible for the content, privacy practices, availability, or accuracy of any third-party websites or services.

Your interactions with third-party providers are governed solely by their own terms and policies. We encourage you to review those policies before engaging with any third-party service.

NHI ATELIER shall not be liable for any loss or damage arising from your use of third-party websites, products, or services.

SECTION 12 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, this website and all products and services offered through it are provided on an “AS IS” and “AS AVAILABLE” basis.

NHI ATELIER makes no guarantees or warranties, express or implied, regarding:

• The uninterrupted availability of the website
• The accuracy or completeness of website content
• The reliability of our services
• The suitability of products for any particular purpose
• Compatibility with your expectations
• Freedom from technical errors or interruptions

While we strive to provide accurate product descriptions and high-quality products, we do not guarantee that every product will appear exactly as shown on your screen due to differences in device displays, lighting conditions, and the custom manufacturing process.

We also do not guarantee that the website will always be free from viruses, malware, or other harmful components, although we take reasonable measures to protect our systems.

Your use of this website is entirely at your own risk.

SECTION 13 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, NHI ATELIER and its owners, employees, contractors, affiliates, partners, suppliers, fulfillment providers, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• Your use of this website
• Your inability to access the website
• Any purchase made through our store
• Product delays
• Shipping delays
• Lost packages caused by shipping carriers
• Temporary website interruptions
• Data loss
• Errors in product descriptions
• Pricing inaccuracies
• Technical issues beyond our reasonable control

This limitation includes, without limitation, damages for:

• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Loss of data
• Loss of goodwill
• Business interruption

In jurisdictions where certain limitations of liability are not permitted, our liability shall be limited to the maximum extent allowed by applicable law.

If we are found liable for any claim, our total liability shall not exceed the amount you paid for the product giving rise to the claim.

SECTION 14 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless NHI ATELIER, its owners, affiliates, employees, contractors, partners, suppliers, licensors, fulfillment providers, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising from or related to:

• Your violation of these Terms of Service
• Your misuse of our website
• Your violation of any applicable law
• Your infringement of any intellectual property or other rights of a third party
• Any information or content you submit through our website

This obligation survives the termination of your use of our website.

SECTION 15 – PRIVACY

Your privacy is important to us.

Any personal information collected through this website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge and agree that we may collect, process, store, and use your information for purposes including:

• Processing orders
• Providing customer support
• Communicating with you regarding your purchases
• Improving our products and services
• Preventing fraud
• Complying with legal obligations
• Sending promotional communications where permitted by law or with your consent

We implement commercially reasonable security measures to help protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

By using this website, you consent to the collection and processing of your information as described in our Privacy Policy.

SECTION 16 – TERMINATION

These Terms of Service remain in effect unless and until terminated by either you or NHI ATELIER.

You may stop using our website at any time.

We reserve the right, without prior notice and at our sole discretion, to suspend, restrict, or terminate your access to the website if we believe that you have:

• Violated these Terms of Service;
• Engaged in fraudulent, abusive, or unlawful activity;
• Interfered with the operation or security of the website;
• Misused our products or services; or
• Acted in a manner that may harm NHI ATELIER, our customers, or our business partners.

Termination does not relieve you of any obligations or liabilities incurred prior to the termination date, including payment obligations for orders already placed.

Any provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law, shall remain in full force and effect.

SECTION 17 – GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of the jurisdiction in which NHI ATELIER operates, without regard to conflict of law principles.

By using our website, you agree that any dispute, claim, or controversy arising from these Terms or your use of our website shall first be addressed through good-faith negotiations.

If a dispute cannot be resolved informally, it shall be submitted to a court of competent jurisdiction as permitted by applicable law.

Nothing in these Terms limits any consumer rights that cannot legally be waived under applicable consumer protection laws.

SECTION 18 – CHANGES TO THESE TERMS

We may revise these Terms of Service from time to time to reflect changes in our business, legal requirements, technology, or operational practices.

When we make material changes, we will update the Last Updated date shown at the top of this page.

It is your responsibility to review these Terms periodically.

Your continued use of our website after any updated Terms become effective constitutes your acceptance of the revised Terms.

SECTION 19 – ELECTRONIC COMMUNICATIONS

By visiting our website, creating an account, placing an order, or contacting us electronically, you agree to receive communications from NHI ATELIER electronically.

These communications may include:

• Order confirmations
• Shipping notifications
• Customer service responses
• Account-related notices
• Policy updates
• Promotional emails (where permitted by law and subject to your marketing preferences)

You agree that electronic communications satisfy any legal requirement that such communications be in writing.

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails. Transactional emails related to your orders may still be sent as necessary.

SECTION 20 – FORCE MAJEURE

NHI ATELIER shall not be held responsible for any delay or failure to perform any obligation under these Terms due to events beyond our reasonable control.

Such events may include, but are not limited to:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Pandemics
• Government actions
• Labor disputes
• Power outages
• Internet disruptions
• Cyberattacks
• Transportation interruptions
• Supply chain shortages
• Carrier delays

Performance of our obligations shall be suspended for the duration of such events.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

The invalidity of one provision shall not affect the validity or enforceability of any other provision.

SECTION 22 – WAIVER

Our failure to enforce any provision of these Terms shall not be considered a waiver of our right to enforce that provision or any other provision at a later time.

Any waiver must be expressly made in writing by NHI ATELIER.

SECTION 23 – ENTIRE AGREEMENT

These Terms of Service, together with our:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Any additional policies or notices published on this website

constitute the entire agreement between you and NHI ATELIER regarding your use of our website and supersede any prior agreements, communications, or understandings, whether written or oral.

SECTION 24 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us.

NHI ATELIER

Email: support@nhiatelier.com

Website: https://nhiatelier.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)

We will make reasonable efforts to respond to inquiries within 1–2 business days.

LAST UPDATED

July 27, 2026